Facilities Management

Facilities Management

New workplace study critical of focus on occupation density

Dec 11th 2016 -- Annette McGill

A new report says improved workplaces could improve business productivity by as much as 3.5% and deliver a £70m boost to UK productivity.  The report, entitled 'The Workplace Advantage', was issued by the Stoddart Review, a not-for-profit initiative bringing together business leaders and workplace professionals to look at workplace strategies.

Facilities Managers have a number of professional institutions to choose from.  The three main bodies are:

  • The Royal Institute of Chartered Surveyors (RICS)
  • The Chartered Institute of Building (CIoB)
  • The British Institute of Facilities Management (BIFM)

Total membership numbers

Here is how they compare by total membership:


How many are facilities managers?

However, when you look how many members identify themselves as facilities managers, the picture changes dramatically:


How the organisations define f.m.

This is how the three institutions view facilities management:

The CIoB

It's the responsibility of facilities managers to make sure that a building and its services fulfil the needs of the organisation using it. Once construction is completed, facilities managers are employed to take care of all the different issues required to make a building work. This allows people using the property to continue living and working in it.

Their work involves:

■planning how the inside of a building should be organised
■taking charge of renovations and office moves
■maintaining buildings and ensuring everything is in good working order
■ensuring all IT systems function effectively (eg phones, computers, faxes, photocopiers)
■managing a building's security
■organising the cleaning and general upkeep of a building
■negotiating the best possible deals for all of the above.


FM Competency Guidance:

  • Analysis of client requirements
  • Conflict avoidance, management and dispute resolution procedures
  • Construction technology and environmental services
  • Consultancy services
  • Contract administration
  • Contract practice
  • Corporate real estate management
  • Design and specification
  • Environmental management
  • Fire safety
  • GIS
  • Health and safety
  • Landlord and tenant (including rent reviews and lease renewals)
  • Maintenance management
  • Procurement and tendering
  • Project audit
  • Project financial control and reporting
  • Property management
  • Strategic real estate consultancy
  • Supplier management
  • Sustainability
  • Works progress and quality management 


Facilities Management Taxonomy:

  • Business Organisation
  • FM Development and Trends
  • Business Management
  • Physical asset management
  • Land

1 Buildings/Property

2 Workplace

3 Information

4 Fleet Management

5 Decommissioning and disposal

Services Management

• Reception

• Post and Messengers

•Waste Management





•Information & Knowledge

•Library & Archive

•Reprograhics Printig & Stationary

•Travel Booking

• Stores

Process Management

• Human Resources Management


• Customer Service

• Financial Management

•Procurement, Project & Contract Management

•Health & Safety Management

•Quality Management

• Performance Management

•Risk Management

3 FM Industry bodies signal go-ahead for merger

Nov 29th 2013 -- Annette McGill

Three facilities management industry bodies have announced that their proposed merger will go ahead.  The announcement comes after the Board of the sector skills council Asset Skills voted in favour of a proposed merger with the Facilities Management Association (FMA) and the Cleaning and Support Services Association (CSSA).

RICS Consultation on Managing Facilities to Enhance Organisational Performance

Jun 27th 2013 -- Annette McGill

The Royal Institution of Chartered Surveyors (RICS) is encouraging facilities managers to comment on the draft text of a new guidance document on best practice in facilities management.

The link to the draft text is below.

Be warned it is a very comprehensive document! However, it is an interesting attempt to sum up the key roles of the facilities manager, looking topics like strategy, planning and delivery.

Many people who look after buildings and services for charities may not even know that what they are doing is "facilities management"! 

Facilities management (f.m.) is a relatively new term.  It is encompasses many different functions relating to property, and services for the users of buildings.  

A short definition could be:

The aim of facilities management is to co-ordinate buildings and services to create the optimum working environment for staff and visitors.

Different types of f.m.

Facilities management is sometimes divided into two separate categories: "Hard FM" and "Soft FM":

Hard f.m.

Hard services includes such things as the maintenance of the building fabric, mechanical and electrical services and telecoms.

Soft f.m.

Soft f.m. is often used to describe the issues relating to the day-to-day running of services that help staff carry out their function, such as security, cleaning, catering, mail services, etc.

Key Areas of Responsibility and Skills:

The exact areas of responsibility taken on by a facilities manager may vary. Facilities managers may be responsible for all, or some of these functions within a charity:


  • Property Acquisition, Leasing and Disposal
  • Space Planning, Allocation, and Management
  • Architectural/Engineering Planning and Design
  • Engineering design of major systems
  • Construction Project Management
  • Relocations
  • Alterations, renovations
  • Project management

Building Management:

  • Day-to-day operations
  • Compliance with regulations 
  • Mechanical and electrical services
  • Maintenance and repair of buildings, grounds and building services
  • Energy Management


  • Cleaning Services 
  • Pest and rodent control
  • Waste management
  • Security 
  • Catering & Food services
  • Mail, messenger and print  management
  • Telecommunications, Data communications, Wire, and Network Management
  • Transportation - travel management, fleet management, and vehicle maintenance


  • Health and Safety 
  • Business Continuity
  • Disaster recovery


  • Procurement for all of the above
  • Contract management

Not everyone who carries out the f.m. role within a charity may have 'facilities manager' in their job title. However the function of facilties management plays a vital role in helping charities deliver their mission.